Return & Refund Policy
Effective Date: July 2026
At Mens Performance Science Supplements, we want you to be satisfied with your purchase. This Return & Refund Policy explains the conditions and procedures that apply to returns, refunds, replacements, and exchanges for products purchased through our website.
By placing an order with us, you acknowledge and agree to the terms of this Return & Refund Policy.
Return Eligibility
Because many of our products are dietary supplements and consumable wellness products, returns are subject to health, hygiene, and product-safety considerations.
Unless otherwise required by applicable law, eligible products must generally be:
- Unopened
- Unused
- In their original packaging
- In resalable condition
- Purchased directly from our website
Products that have been opened, used, tampered with, or altered may not be eligible for return.
Time Limit for Returns
Return requests should generally be submitted within 30 days of the delivery date.
Requests submitted after this period may not be eligible for a refund or replacement unless otherwise required by applicable law.
To request a return, contact us using the information provided at the end of this policy and include your order number and reason for the return.
Non-Returnable Products
For health, hygiene, and safety reasons, certain products may not be eligible for return, including:
- Opened dietary supplements
- Used or partially consumed products
- Products with broken or removed seals
- Products that have been altered or damaged after delivery
- Products marked as non-returnable
- Clearance or final-sale items where indicated
This policy does not limit any rights you may have under applicable consumer protection laws.
Damaged or Defective Products
If you receive a product that is damaged, defective, incorrect, or materially different from the product you ordered, please contact us as soon as possible.
We may request:
- Your order number
- A description of the issue
- Photographs of the product
- Photographs of the packaging and shipping box
- Other information reasonably necessary to investigate the issue
After reviewing the claim, we may offer an appropriate solution, which may include a replacement, refund, or other remedy where applicable.
Incorrect Items
If you receive an item that is different from what you ordered, please contact us before returning the product.
We will review the order and, where appropriate, provide instructions for returning the incorrect item and arrange a replacement or refund.
Return Authorization
Do not send products back without first contacting us and receiving return instructions.
Unauthorized returns may be delayed or may not be eligible for processing.
Once your return request has been approved, we will provide the applicable return instructions.
Return Shipping Costs
If a return is requested because you changed your mind, ordered the wrong product, or no longer want the item, you may be responsible for the return shipping costs unless otherwise stated.
If a product was received damaged, defective, incorrect, or otherwise qualifies for a return due to an issue caused by us, we may provide return shipping instructions or reimburse eligible return shipping costs where appropriate.
Refunds
Once an approved return is received and inspected, we will determine whether the product qualifies for a refund.
If approved, the refund will generally be issued to the original payment method.
The amount refunded may exclude non-refundable shipping charges or other charges where permitted by applicable law and the circumstances of the return.
Refund processing times may vary depending on the payment provider or financial institution.
Refund Processing Time
After we approve a refund, it may take several business days for the refund to appear on your account.
The exact timing depends on your bank, credit card company, payment processor, or other financial institution.
If you have not received an approved refund after a reasonable processing period, please contact us.
Replacements
Where appropriate, we may offer a replacement instead of a refund for products that arrive damaged, defective, or incorrect.
Replacement availability is subject to product inventory.
If the same product is unavailable, we may offer another appropriate resolution, including a refund where applicable.
Exchanges
Exchanges may be available for eligible products at our discretion and subject to product availability.
Because dietary supplements and consumable products are subject to health and hygiene considerations, opened or used products generally cannot be exchanged unless required by applicable law.
Order Cancellations
If you need to cancel an order, contact us as soon as possible after placing the order.
We will make reasonable efforts to accommodate cancellation requests before an order is processed or shipped.
Once an order has been processed or shipped, it may no longer be possible to cancel it and the standard return requirements may apply.
Refused or Undeliverable Packages
Customers are responsible for providing accurate shipping information when placing an order.
If an order is returned to us because of:
- An incorrect or incomplete address
- Failure to accept delivery
- Repeated delivery attempts
- Refusal of delivery
additional shipping or handling charges may apply where permitted.
Any refund for an undeliverable or refused package will be determined based on the circumstances and applicable law.
Products Damaged After Delivery
We are not responsible for products damaged after successful delivery due to improper storage, misuse, neglect, modification, or failure to follow the product’s instructions or storage requirements.
Dietary supplements should be stored according to the instructions provided on their labels.
Health and Safety
For health and safety reasons, do not return products that have been opened or used unless we specifically instruct you to do so.
If you experience an adverse reaction or other health concern after using a product, discontinue use and consult a qualified healthcare professional as appropriate.
Refund Exceptions
A refund may be denied or reduced where:
- The product is not eligible for return.
- The product has been opened or used.
- The product is damaged due to customer misuse or improper storage.
- The product is missing components or packaging required for an eligible return.
- The return request falls outside the applicable return period.
- The product was purchased from another retailer or seller.
Nothing in this section limits rights that cannot legally be excluded under applicable law.
How to Request a Return or Refund
To request a return, refund, replacement, or exchange, contact us with:
- Full name
- Order number
- Email address used for the order
- Product name
- Reason for the request
- Photographs or supporting information when applicable
Our team will review your request and provide further instructions.
Contact Us
If you have questions about this Return & Refund Policy or need assistance with a return, please contact us.
Mens Performance Science Supplements